Return and Refund Policy – BuyShippingContainersOnline.com
At BuyShippingContainersOnline.com, we’re committed to providing high-quality shipping containers that meet your needs. Given the unique nature and scale of our products, our return and refund policy differs from that of smaller consumer goods. Please review this policy thoroughly before making a purchase.
1. Order Review and Due Diligence
We strongly encourage all customers to meticulously examine the full specifications, dimensions, condition reports (including photos and videos, where applicable), and any other relevant details of the container they intend to purchase before finalizing their order.
Our team is readily available to answer your questions and provide additional information to help you make an informed decision. Please use our contact methods (phone, email, website contact form) prior to purchase.
By placing an order, you acknowledge that you’ve had the opportunity to review all provided information and are satisfied with the container’s description and condition.
2. Final Sale Policy
All sales of shipping containers are considered final. Due to the logistical complexities, significant transportation costs, and the unique nature of each container, we generally do not accept returns or offer refunds once a purchase agreement is finalized and payment has been processed.
3. Exceptions for Significant Discrepancies or Undisclosed Damage
In the rare event that the container delivered has significant and material discrepancies from the agreed-upon specifications, or has major, undisclosed structural damage not evident in the provided description and condition report at the time of purchase, you must notify us in writing (via email to info@buyshippingcontainersonline.com ) within 48 hours of the container’s delivery.
Your notification must include clear photographic and/or video evidence detailing the alleged discrepancies or damage.
Upon receiving your notification, BuyShippingContainersOnline.com will conduct a thorough review of your claim and the provided evidence. We may request additional information or arrange for an independent inspection, if necessary.
4. Our Resolution Options for Valid Claims
If BuyShippingContainersOnline.com determines, at its sole discretion, that a significant and material discrepancy or major, undisclosed structural damage exists, our resolution options may include:
- Negotiated Price Adjustment: We may offer a partial refund or price adjustment to compensate for the discrepancy or damage, provided you agree to keep the container.
- Container Replacement (Subject to Availability): In exceptional circumstances and depending on current inventory, we may offer a replacement container of comparable specifications and condition. You will be responsible for any additional transportation costs associated with the return of the original container and the delivery of the replacement.
- Full Refund and Container Return (Rare Circumstances): Only in cases of the most significant and irremediable discrepancies or damage will a full refund and container return be considered. You will be responsible for ensuring the container is in the same condition as when it was delivered (excluding the identified discrepancies or damage) and for coordinating and covering the return transportation costs to a location designated by BuyShippingContainersOnline.com.
5. Exclusions from Returns and Refunds
The following situations are not eligible for returns or refunds:
- Minor cosmetic imperfections (dents, scratches, rust) consistent with the age and normal wear and tear of a used shipping container, and not explicitly misrepresented in the condition report.
- Damage that occurs after the container has been delivered and is in your possession.
- Changes in your operational needs or circumstances after the purchase.
- Failure to properly inspect the container prior to or upon delivery.
- Discrepancies or damage that were clearly documented in the provided specifications, condition reports, photographs, or videos at the time of purchase.
6. Container Return Process (in the rare event of an approved return)
- Authorization: No container can be returned without explicit written authorization from BuyShippingContainersOnline.com.
- Condition: The container must be in substantially the same condition as it was upon delivery, except for the specific discrepancies or damage that formed the basis of the approved return. Any additional damage incurred while in your possession will void the return.
- Logistics and Costs: You are responsible for arranging and covering all costs associated with the return transportation of the container to a location specified by BuyShippingContainersOnline.com. This includes, but is not limited to, loading, transportation, and any necessary permits or fees.
- Inspection Upon Return: Upon arrival at our designated location, the returned container will be inspected to verify its condition against the initial claim and the condition at the time of delivery. If additional damage is found, the refund or replacement may be voided or subject to deductions.
7. Refund Processing (in the rare event of an approved refund)
Once the returned container has been received and inspected, and the refund has been approved, we will process the refund within 7 business days.
The refund will be issued using the original payment method used for the purchase.
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
8. Cancellation Policy
Orders for shipping containers can be cancelled before a final purchase agreement is signed and payment has been processed.
Once a purchase agreement is signed and payment is processed, the order is considered final, and the cancellation policy aligns with our final sale policy outlined above.
9. Governing Law
This Return and Refund Policy shall be governed by and construed in accordance with the laws of 1654 Mt Pleasant Rd, Mt Pleasant, PA 15666, United States.
10. Contact Us
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:
- Email: info@buyshippingcontainersonline.com
- Phone: 724 374 8942
- Contact Form: website’s contact form
By proceeding with a purchase from BuyShippingContainersOnline.com, you acknowledge that you have read, understood, and agree to abide by this Return and Refund Policy.
How Long Will It Take for a Container to Be Returned After Purchase?
As stated in our policy, we generally do not accept returns after purchase due to the logistical complexities and costs associated with shipping containers.
In the rare event that a return is explicitly approved by BuyShippingContainersOnline.com due to significant discrepancies or major, undisclosed damage, the timeframe for the container to be returned will depend on several factors:
- Your Location: The distance the container needs to be transported will significantly impact the return time.
- Transportation Arrangements: Who is responsible for arranging the return shipping (you or BuyShippingContainersOnline.com, as agreed upon)? If you are responsible, the time will depend on how quickly you can secure a suitable transport provider.
- Transport Provider Availability: The availability and scheduling of trucking or other necessary transportation will influence the timeline.
- Logistical Coordination: Coordinating the pickup from your location and delivery to our designated location requires time and communication.
- Customs and Border Procedures (if applicable): For international transactions, customs clearance on both ends will add to the return time.
Therefore, it is impossible to provide a fixed timeframe for a container return. However, if a return is approved, we will work with you to establish a reasonable timeframe based on the specific circumstances.
We emphasize the importance of thorough inspection and communication before purchase to avoid the need for returns. Our team is dedicated to providing you with accurate information and ensuring a smooth transaction.